Privacy Policy

Your privacy is very important to us. BR and Heart strives to offer its visitors the many advantages of Internet technology and to provide an interactive and personalized experience. This privacy policy has been created to demonstrate our firm commitment to your privacy and security whilst using the Internet. We will never sell, barter or rent your email address to any unauthorized third party. We request that you read this privacy policy carefully.

Categories of information we collect and how we use it

The information we collect depends on the relationship we have with you.

 

If you are a visitor to our website and complete a form we collect the following information:

  • Your name, email address, company you work for, the service you’ve shown interest in, the pages you have visited on our website and the online source you came from, eg. Google, Facebook, Direct, etc.

We use this information to make contact with you so we can assist with your enquiry, communicate any special offers and provide you with helpful marketing advice. It also helps us to understand what marketing campaigns are working to generate leads for our business.

 

If you are a client we collect the following information:

  • Your name, contact information (email and telephone numbers), company name, company physical & postal address, VAT number, website address, birthday, what you like to eat and drink, the results of client’s surveys you may complete.

We use this information to send you communication relating to the service we’re delivering for you, invoices and statements, birthday wishes (and the occasional gift). The survey information is used to continuously improve our service and is only shared internally with our employees.

security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  1. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you consent to receive information from us in line with to this privacy policy.
  2. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@brand-heart.co.za
  3. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about which we think you may find interesting. If at any point you don’t want to receive this information you are encouraged to use the ‘unsubscribe’ option on the footer of the email.
  4. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email info@brand-heart.co.za.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

use of cookies

Our site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By browsing or using the services we provide on the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or your computer if you agree. You can view our cookie policy here.

Social media

We operate and communicate through our designated channels, pages and accounts on some social media sites to inform, help and engage with our customers. We monitor and record comments and posts made about us on these channels so that we can improve our services.

 

The general public can access and read any information posted on these sites. We are not responsible for any information posted on those sites other than the information posted by our designated officials. We do not endorse the social media sites themselves, or any information posted on them by third parties or other users.

 

When you engage with us through social media your personal information may be processed by the site owner; this process is outside our control and may be in a country outside South Africa that may have different privacy principles.

Your rights

We will take note of your rights under applicable privacy and data protection laws, especially your right to object, on reasonable grounds, to certain types of processing.

 

You have the right to query a decision that we make about a product or service that you have applied for and that was made solely by automated means.

Right to change this privacy statement

We may change this privacy statement. We will publish all changes on our website. The latest version of our privacy statement will replace all earlier versions, unless it says differently.

Queries and complaints

If you have any queries or complaints about privacy, please contact the Information Officer:

 

Charlene Udal  
Postal Address:

4 Patricia Road, Chelmsfordville, 3620

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

4 Patricia Road, Chelmsfordville,
Gillitts, 3610
KwaZulu-Natal
Durban
South Africa